Privacy Policy

At Cylicon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. We are committed to processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us when you:

• Register for an account on our website
• Complete forms or request services
• Sign up for newsletters or promotional communications
• Contact our customer service
• Submit documents for company registration
• Participate in surveys or feedback forms

This information may include your name, email address, postal address, phone number, company details, financial information, identification documents, and other information necessary for providing our services.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Device type and operating system
• Pages you view and time spent on those pages
• Referring website or source
• Clicks and navigation patterns
• Geographic location (country and city level only)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience on our website. You can manage your cookie preferences through your browser settings.

We use the following types of cookies:

• Essential cookies necessary for the website to function properly
• Analytical/performance cookies to analyze how visitors use our website
• Functionality cookies to recognize you and remember your preferences
• Targeting cookies to record your visit, pages visited, and links followed

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services, including processing your registration requests and managing your account
• To complete transactions and send related information, including confirmations and invoices
• To respond to your inquiries, comments, or concerns
• To provide customer support and communicate with you about your use of our services
• To send administrative information, such as updates to our terms, conditions, and policies
• To send you marketing and promotional communications (with your consent where required by law)
• To personalize your experience and deliver content relevant to your interests
• To monitor and analyze usage patterns and trends to improve our website and services
• To protect our services, users, and business partners, and to investigate and prevent fraudulent or illegal activities
• To comply with legal obligations and regulatory requirements

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract: Processing is necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract
• Legitimate interests: Processing is necessary for our legitimate interests, such as to improve our services, prevent fraud, or for direct marketing, provided that these interests do not override your fundamental rights and freedoms
• Compliance with legal obligations: Processing is necessary to comply with our legal obligations under EU or Member State law
• Consent: You have given clear consent to the processing of your personal data for one or more specific purposes

4. Information Sharing and Disclosure

We may share your personal information with the following parties:

• Service providers who assist us in providing our services, such as payment processors, IT service providers, and marketing partners (these providers have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose)
• Business partners with whom we offer co-branded services or engage in joint marketing activities
• Regulatory authorities, government agencies, law enforcement, and other third parties where required by law or to protect our rights and those of others
• In connection with a business transaction such as a merger, acquisition, or sale of assets (in such cases, we will notify you before your personal information is transferred and becomes subject to a different privacy policy)

We do not sell, rent, or lease your personal information to third parties.

5. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers and some of our service providers may be located in countries outside the European Economic Area (EEA). Whenever we transfer your personal information outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
• Utilizing specific contracts approved by the European Commission that give personal data the same protection it has in Europe
• For transfers to service providers in the United States, ensuring they participate in the EU-US Privacy Shield Framework or implementing Standard Contractual Clauses

6. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process. These measures include:

• Encryption of sensitive data and secure connections (SSL/TLS)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backing up of systems containing personal data
• Staff training on data protection and security practices
• Policies and procedures for detecting, investigating, and addressing data breaches

While we implement safeguards designed to protect your information, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Rights

Under the GDPR and applicable data protection laws, you have the following rights:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You have the right to request that we transfer your personal information to another organization or directly to you.
• Right to object: You have the right to object to the processing of your personal information in certain circumstances, including to processing for direct marketing.
• Right to withdraw consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within one month.

9. Childrens Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 18, please contact us using the information provided in the Contact Us section.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are located in the European Union, please note that Cylicon is the data controller responsible for your personal information. If you are unsatisfied with our response to your concern, you have the right to lodge a complaint with your local data protection authority.